Frequently Asked Questions

How do I join max?

  • Just click here and we'll get you signed up straight away, or;
  • Give one of the friendly max Team a call on 1300 883 629 and we'll walk you through the process (no leads attached).
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It's best if you have as much info on hand as possible, like your Tax File Number (TFN) and any details of previous funds that you might have some super lying around in.

How do I find my lost super?

Once you've joined max, our specialised team of max Super Sorters will search for any old or lost super you may have lying around and roll it into your max account.

  • If you'd like to talk about rolling some of your old super funds into max, give one of our friendly max Super Sorters a call on 1300 883 629 (8:30am to 5pm, Monday to Friday).
  • If you love paperwork, you can do all the hard work for us, just download a max Super Rollover form and send to us.
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How do I check my account balance?

There are two ways you can check your max Super account balance:

  • Hop online and have a peek in member access, just click here
  • Call one of the friendly max Team on 1300 883 629 and they'll clarify any details.
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How do I supply max my TFN to max?

It is important that you supply max with your Tax File Number. As of 1 July 2007, if we don't have your tax file number:

  • employer contributions made to your account may be taxed at the top marginal rate of 46.5%
  • you won't be able to make any voluntary contributions to your super account

Supplying us with your tax file number also means any Government co-contributions you may be eligible for can be paid quickly and correctly.

You can send your tax file number to us by:

  • contacting the max Team (email or phone).
  • jumping onto your online account and updating your details.
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How do I check and update my personal details?

  • You can log into your online account anytime to change or update your account details. If you can't remember your password give us a buzz and we'll issue you with a new one. Too easy.
  • Or contact the friendly max Team (email or phone).
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Do I have to do anything if I'm changing jobs?

So you're changing jobs...congratulations! And don't want to change super funds...understandable!

Keeping your super together in one account makes sense, and most people can choose to nominate where their super goes, even when they change jobs. So if you'd like your new employer to continue making contributions to your max account, you'll need to:

  • Let your new employer know your choice of super fund is max Super
  • Do this by completing an ATO Standard Choice Form and giving it to your employer
  • Provide some info to your new employer on making payments to max. You can download the employer pack or give us a buzz and we'll send one to your employer on your behalf.
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What if my new employer already pays other employees' super contributions to max Super?

Smart boss. All you need to do is let your employer know you're already a max Super member, and provide them with your member number.

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How do I make contributions?

Good on you for thinking about putting personal contributions into your super! There are three main ways you can contribute:

Download a contributions fact sheet

  • Through your employer- who will put the cash directly into your super account (this is usually the 9% compulsory superannuation payment)
  • Voluntary contributions made by you from your after-tax salary
  • Salary sacrifice contributions made by you from your before-tax salary which you've agreed upon with your employer

Once you've decided how you're going to contribute, you can then make your payments via:

  • Payroll deduction: This means you can organise with your boss how much you want taken out of your pay, and then your boss will send that amount to max along with the contribution they make on your behalf (eg. the 9% super contribution)
  • Direct bank debit: You can tell your bank, building society or credit union to make contributions directly to max each month from your bank account.
  • Ad hoc payments: You can make an ad hoc payment at any time by:
    • EFT
    • Bpay: just hop online
    • Cheque: please ensure that you send your details including member number, name and address along with the cheque
    • Over the counter at any bank branch
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What do I do if I think my employer is not paying my super?

Firstly, you should log in to your account and check to see how regularly your employer is making contributions. Legally, they must be done every quarter at a minimum. If your employer hasn't made your contribution within that time frame, the money may have been sent to the ATO. You should always check with your employer first, and then contact the ATO. More information

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What is the Goverment Co-contribution and how do I know if I'm eligible?

The Goverment Co-contribution has been set up by the Australian Government to help Aussies boost their super. Think of it as a dollar-for dollar initiative that can really vamp-up your retirement savings. Basically, if you earn less than $58, 980 and make a personal (after tax) contribution into your super account before June 30, the government will boost your contribution with up to maximum of $1,500. That's like free money!

  • Click here to use our calculator, which shows how much money you're eligible to get through the government's Super Co-contribution (there's also more info on the nitty gritty details).
  • Download the Voluntary Contribution Kit
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How do I apply for the Super Co-contribution? (Show me the money!)

Count your lucky stars... because you don't actually need to apply for the super Co-contribution! All you need to do is make at least one personal superannuation contribution during the year to max. The ATO will then use the information on your income tax return to work out whether you're eligible. If you are, the government will automatically calculate the co-contribution amount and deposit it into your superannuation account after you've lodged your Tax Return

Download the Voluntary Contribution Kit

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Can I increase my level of insurance cover?

You can apply to increase your level of insurance cover at any time. Just complete the Insurance form which will be assessed by max's insurer. Depending on how much cover you want, you may have to provide additional info about your health (but that's okay, right?!).

Don't spontaneously combust - vent to max

Have a gripe you'd like to share? A few compliments to make? We want to know:

  • Call us on 1300 883 629 or;
  • Email us at maxteam@maxsuper.com.au
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Didn't find what you were looking for? Try the max Super Business FAQ

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